Service Design for Six Sigma (SDFSS)
Description:
Appropriate for either designing a process from scratch or redesigning an existing process, SBTI’s Service DFSS roadmap and tools will give you a step-by-step method for building processes that consider all of the factors in the success of your business initiative. The methodology applies to both external-facing processes as well as internal support processes.
Participants will learn techniques to create and design a process, starting with capturing the voices of customers, users and stakeholders. The new process is then optimized, using tools such as Functional Analysis to remove non-value-added steps before the process is implemented, and Conjoint Analysis to consider customer and user preferences.
A roadmap is developed so that companies have the capability to ensure crucial “first time right” delivery. By following this roadmap, your business will be able to ensure that your new processes leverage and reflect all user needs.
Benefits:
Designing processes and services that meet or exceed customer and user needs
Key Topics:
- Image requirements
- KJs
- Kano Analysis
- Quality Function Deployment (QFD)
- Concept Generation and Selection
- Process Functional Analysis
- Process Design
Duration:
Five (5) days
Prerequisite:
Business/Service Green Belt, Black Belt or Master Black Belt level of training is required prior to undertaking this course
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