Office LEAN LEADER™
Description:
The Office environment is significantly different than the operational environment and the same “factory tools” simply don’t transfer into the office workplace. For this reason, SBTI has developed a very specific Office LEAN LEADER™ program that focuses on the Transactional Wastes that are found in the office environment. For example, the mapping process identifies hand-off wastes, cross-functional and cross-resource wastes. Customer alignment is more focused on the approval and Customer Service as the Voice of the Customer.
Key Topics:
- Handoff Mapping
- White Waste (idle time in the electronic format)
- Touch Time
- Synchronized Flow
- Customer and Process Alignment
- Customer Order Changes
- Information flow (relevance, timeliness, accuracy)
- Space and People Usage
- Implementation Design
- Project Management
- Office Kaizen
Duration:
Classroom: Four (4) weeks over four (4) months
Kaizen Event: One (1) week
Who Should Attend:
Office Managers and high potential transactional resources
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