http://sbtionline.com SBTIonline.com Tue, 11 Aug 2009 18:57:49 +0000 http://backend.userland.com/rss092 en Hakan Wallin, head of SBTI Europe, joins us to talk about the MBB course, six sigma in government and universities and in Europe in general. http://sbtionline.com/sbti-show-06-europe-audio/ Don Jones talks with us about the DISC assessment model. DISC is a four quadrant behavioral model that examines individuals in an environment or a specific situation. This is one of the soft skills taught in SBTI's Six Sigma Master Black Belt program. DISC can help when interacting with people ... http://sbtionline.com/sbti-show-05-disc-audio/ Recorded in 2002, World Business Review host Gen. Alexander Haig discusses the topic of Six Sigma Solutions. He is joined by CEO of SBTI Stephen Zinkgraf, Ph.D. and VP & Research Director Dan Miklovic of GartnerG2. This is a moderated panel interview with a field report from CSX Transportation. Dr. Zinkgraf was ... http://sbtionline.com/sbti-show-04-world-business-review-part-3/ Recorded in 2002, World Business Review host Gen. Alexander Haig discusses the topic of Six Sigma Solutions. He is joined by CEO of SBTI Stephen Zinkgraf, Ph.D. and VP & Research Director Dan Miklovic of GartnerG2. This is a moderated panel interview with a field report from CSX Transportation. Dr. Zinkgraf was ... http://sbtionline.com/sbti-show-04-world-business-review-part-2/ Recorded in 2002, World Business Review host Gen. Alexander Haig discusses the topic of Six Sigma Solutions. He is joined by CEO of SBTI Stephen Zinkgraf, Ph.D. and VP & Research Director Dan Miklovic of GartnerG2. This is a moderated panel interview with a field report from CSX Transportation. Dr. Zinkgraf was ... http://sbtionline.com/sbti-show-04-world-business-review-part-1/ The facility is a medium-sized hospital serving five communities in south central Texas. It had gained a reputation for long emergency room waiting times, resulting in local residents driving 30 miles or more to hospitals in neighboring major metropolitan areas. The facility also experienced declining customer satisfaction ratings. The hospital ... http://sbtionline.com/sbti-show-02-emergency-room-case-study/ SBTI Executive Director, Dick Scott, explains the value proposition of SBTI's Six Sigma Master Black Belt Program. He explains the entry criteria, breaks down the core program into the hard skills, and soft skills taught during the program. Finally, Dick addresses the certification process and program cost. http://sbtionline.com/sbti-show-01-master-black-belt-part-2/ SBTI Executive Director, Dick Scott, explains the value proposition of SBTI's Six Sigma Master Black Belt Program. He explains the entry criteria, breaks down the core program into the hard skills, and soft skills taught during the program. Finally, Dick addresses the certification process and program cost. http://sbtionline.com/sbti-show-01-master-black-belt-part-1/ SBTI Executive Director, Dick Scott, explains the value proposition of SBTI's Six Sigma Master Black Belt Program. He explains the entry criteria, breaks down the core program into the hard skills, and soft skills taught during the program. Finally, Dick addresses the certification process and program cost. http://sbtionline.com/sbti-show-01-master-black-belt-part-3/ Great leaders are always great communicators. Master Black Belts are company leaders. Shakespeare was a great communicator. Great leaders connect to their auidences through Ethos (Ethics), Logos (Logic) and Pathos (Passion). http://sbtionline.com/video-advanced-shakespeare/